Collect customer feedback easily and systematically – generate valuable insights
With the SME Monitor, we offer you a simple and practical tool to survey your customers about their satisfaction with your company. Find out how your business performs compared to other companies in the same industry – cost-effective, fast, and easy.
Our standardized questionnaire provides valuable insights into your customers’ satisfaction. Identify your strengths, weaknesses, and areas for improvement in real time thanks to the simple and clear dashboard access. With up-to-date benchmark data, you can compare your performance with other companies in the same industry at any time.
Is the SME Monitor right for me?
Do you want to know how satisfied your customers are with
your company? Where your strengths and weaknesses lie
compared to your competitors? And are you looking for an
affordable, simple, and reliable tool to answer all these
questions?
Then the SME Monitor is the ideal solution for you.
Your benefits
- Quick study setup
- Excellent price-performance ratio
- All-inclusive package – sit back and relax!
- Dashboard access for the most up-to-date data
- Comparison with other companies (benchmarking)
Flexible payment options for every budget
Choose between monthly payment or annual payment with a generous discount. Not sure whether the SME Monitor is right for you? We offer you a free trial month and only charge the initialization fee. If you cancel within one month, the project will not be continued.
Initialization fee (one-time)
The initialization of the project costs a one-time fee of CHF 600.- plus monthly fees depending on the selected model
Monthly payment
Minimum contract duration 6 months
CHF 2640.- / year(CHF 220.- / month)
Annual payment
Minimum contract duration 12 months
CHF 1920.- / year(CHF 160.- / month)
You can cancel your subscription up to one week before it expires. Before the cancellation deadline, we will send you a reminder by email about the upcoming renewal.
What you receive
- Questionnaire focusing on company and service evaluation, image, repeat purchase intention, recommendation, strengths, weaknesses, and open comments
- 1,000 flyers with QR code per year – direct access to the questionnaire for your customers
- Programming of the online survey (compatible with all common internet browsers, operating systems, and devices – responsive design)
- Continuous data collection to measure customer feedback, including secure data hosting
- Results presented in a dashboard with individual access for you
Do you have a question?
We would be happy to explain the process and answer your questions personally.
Get in touch →