Real-time positioning: Improve service quality based on facts thanks to customer feedback
Your customers are experts when it comes to evaluating your products and services. If they are not satisfied, they may switch to the competition. Thanks to DemoSCOPE’s « Customers’ Voices », you have the opportunity to listen to your customers effortlessly. We offer you a simple tool with which you can find out how satisfied your customers are.
Find out where you stand – cost-effectively, quickly, and easily.
Our standardized questionnaire provides you with the necessary factual basis to make decisions and improve your service quality. Take action where it counts – ask your customers. All results are presented continuously and clearly. The simple graphics make it easy to maintain an overview, even without prior knowledge.
Is this survey right for me?
DemoSCOPE’s "Customers’ Voices" is suitable for all businesses that want to retain their existing customers and acquire new ones. Find out where your strengths and weaknesses lie and improve continuously – data-driven and based on facts.
"Customers’ Voices" is a simple, affordable, and reliable tool that provides you with important bases for making decisions.
Your Benefits
- Fast study setup
- Free trial month
- Visual data processing
- Particularly user-friendly: Easy-to-understand graphics – no prior knowledge required
- Provides the basis for decisions
Fixed Annual Price
Our pricing model comprises four tiers and is based on the number of employees in the company. This allows smaller companies to benefit from an attractive entry-level price.
Are you not sure if "Customers’ Voices" is right for you? The first month is free – cancel at least 7 days in advance, and you will not be charged any costs.
Micro-enterprises
1-10 employees
CHF 1'500.– / Year
Small enterprises
11-24 employees
CHF 2'500.– / Year
Medium enterprises
25-49 employees
CHF 3'500.– / Year
Medium enterprises +
50 and more employees
CHF 5'000.– / Year
You can cancel up to 1 week before the subscription expires. Before the cancellation deadline, we will remind you again about the renewal via email.
Is the product too standardized and you need a customized solution regarding the questionnaire and evaluations? Then our Ad Hoc Customer Surveys might be the right product for you. Contact us without obligation and let us know your needs – we look forward to hearing from you.
Our Delivery Package
- Questionnaire focusing on company and performance evaluation, image, re-election (intent to repurchase), recommendation, strengths, weaknesses, open comments
- 1,000 flyers with QR codes per year – direct questionnaire access for your customers
- Programming of the online survey (suitable for all common internet browsers, operating systems, and end devices (responsive design))
- Ongoing data collection for continuous measurement of customer feedback, including data hosting
- Results in the form of a visual dashboard (pie and bar charts, etc.) – easy to interpret, even without prior knowledge
Why do a survey when there are Google reviews etc.?
Online reviews are often not a reflection of reality, as it is primarily dissatisfied customers who use this channel to vent their anger. With "Kundenecho", you reach all your customers. And thanks to the structured questionnaire, you get all the information you need to evaluate your service quality. You find out what your customers like particularly well or less well, and what you could still improve from your customers' point of view.
Do you have a question?
We would be happy to explain the process and answer your questions personally.
Get in touch →